Last updated: 23 October 2026
These booking terms describe the process for arranging travel services with Zagora Sahara Tours. Sending an enquiry does not confirm a reservation. The team will provide availability, itinerary details and a quotation. A booking is confirmed only when written confirmation is issued after the agreed booking requirements have been met.
Review the departure date, pickup and drop-off locations, traveler count, accommodation category, room or tent arrangement and included activities before confirming. The written quotation should state the total price, currency, inclusions, exclusions and any optional services. Request clarification about any difference between a website description and your quotation before paying.
The deposit amount, payment deadline, balance due date and accepted payment methods must be stated in the written quotation. Any payment-provider fee should be disclosed before payment. Please use only payment instructions confirmed directly by Zagora Sahara Tours.
Send change requests as early as possible. Changes depend on availability and may affect the price. Any revised itinerary or additional charge should be confirmed in writing before acceptance.
Cancellation requests should be sent in writing to contact@zagorasaharatours.com. Cancellation deadlines, charges, treatment of supplier costs, no-shows and refund timing depend on the arrangements stated in your written quotation and booking confirmation. Ask for these details before paying. If the terms have not been supplied, contact us for clarification before confirming your booking.
Weather, road conditions and service availability can affect travel arrangements. If a change becomes necessary, the team should explain the available alternatives and any effect on the services or price. If Zagora Sahara Tours cancels a service or cannot provide an agreed part of the itinerary, contact the team to confirm the alternative arrangements or applicable refund in writing.
The confirmed booking should identify the accommodation standard and room or tent arrangements. If substitution may be needed, the quotation should explain the applicable standard. Tell the team about mobility requirements, dietary preferences and other practical needs before booking so suitable arrangements can be discussed. Participation in camel rides, off-road activities or walks depends on the activity conditions and individual suitability.
Provide accurate booking information, arrive at agreed pickup times and follow reasonable safety instructions. Check the travel documents, entry conditions and insurance appropriate for your journey. Tell the team promptly if your arrival plans change.
If an issue arises during the trip, contact the team promptly so it can be addressed. Booking questions may be sent to contact@zagorasaharatours.com or discussed by telephone at +212 704 394 672.
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